Protect Basic not Working on Stick-Up Cam - Shows as Active Sub on Dashboard - Security Cams - Ring Community

Hi Ring Community, Hoping for some help here. I purchased a basic plan for my 2nd stick-up cam about a month or so ago. It shows as active w/ subscription in the dashboard, however when activating the cam it displays that the trial has run out. I am unable to record videos for this camera at the moment. It was working properly for a little bit, but just now noticed that it has ceased recordings. One thought, I did change my wifi network earlier this month… but I was able to connect the cam

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