Should consumer protection failures play a bigger role in CRA grades?

USAA Federal Savings Bank’s downgrade shows how customer mistreatment stemming from flaws in internal controls can hurt Community Reinvestment Act scores. Some want consumer compliance to carry more weight in the CRA calculus.

Consumer interest in checking credit scores jumped 230 percent in a decade. Here's why that's a dangerous trend

Community Reinvestment Act - Wikipedia

PDF) Why and when does consumer protection fail

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Do CRA Ratings Reflect Differences in Performance: An Examination Using Federal Reserve Data » NCRC

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Consumer protection: Understanding the Fair Credit Billing Act: FCBA - FasterCapital

May 2022 Community Reinvestment Act Reform Update - Video

Fair Credit Reporting Act: Know Your Consumer Rights

Should consumer protection failures play a bigger role in CRA grades?

The Reinvestment Movement vs. the Bankers

Credit card statements: FCBA Guidelines for Accurate Billing - FasterCapital

Exhibit - HOME of VA HOME of VA